Complaints - Airlines - reviews, ratings

Complaints - Airlines - web pages

Some Tips For Dealing With Lost Luggage at Northwest Airlines - Article cites experiences with rude personnel who failed to return phone calls to help customer with problem.

Off Limits - Westword Online article sponsoring a 'What United Did to My Summer Vacation' contest. (July 20, 2000)

NorthWorst Air - Article from an ex-employee.

Don't Fly Continental Airlines - Frequent flyer's reserved seat is given away before boarding. On questioning his seat assignment, belligerent clerk labels him a 'security risk' and assaults him. Continental feeds fabricated story of racism and 'air rage' to legal newspaper.

United Sends Mixed Privacy Messages - Despite United Airlines' promise to respect customer's privacy, users of its reservation system could find their personal information exposed. [cnet] (June 4, 1999)

Unfriendly Skies - Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its 'employee owners.' [Salon] (July 28, 2000)

Untied Airlines - Cites poor customer service and passenger complaints about United Airlines.

United We Strand - Winners of Westword Online's 'What United Did to My Summer Vacation' contest. (August 10, 2000)

Out of the Blue - Lies in the sky: An inside look at United Airlines' abysmal service. [Salon] (July 28, 2000)

Alitalia Sucks - Consumer complaints about lost luggage and other issues. Links to related sites.