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The Localization Process: Globalizing Your Code and Localizing Your Site: Quality Assurance - MSDN Online article on globalizing code and localizing Web sites. Quality assurance section.

Quality Issues in Internationalization (I18N) and Localization (L10N) - Authors: E.Uren, R.Howard and Tiziana Perinotti; Publisher: The LISA Forum Newsletter, Volume III Number 3, August 1994

LISA QA Model - Provides guidelines and metrics for localization quality. The documentation and templates help clients and their service providers implement a synchronized QA system at multiple production sites. All registered users are published by LISA to familiarize more localizers with the model and to increase networking. The result of localization professionals working together to influence the industry with standards, tools and quality procedures. The original guidelines are updated to include the Japanese, Korean, and Chinese markets, along with revised templates.